Great Employee Experiences = Great Customer Experiences

The sales cycle hasn’t changed since the days of the cavemen. It’s always been about the transaction between buyer and seller, whether that’s a spear in return for meat, or dollars for a car. What has changed are the expectations of the consumer, and consequently the expectations of the employee. What Needs to Change? Not […]

Top Tips for Reducing the Cost of Sales & Service with Digital

Implementing strategic digital technologies is a part of digital business transformation and as such impacts the ways that sales and service teams work. So it’s not surprising that many executives are eager to reduce costs through digital. Here’s what our Avanade experts had to say  [CLICK TO TWEET]. Andrew Davidson, Director, Enterprise Architect Organisations that […]

The Only Game in Town for Your Digital Business: Dynamics 365

The soon to be released Microsoft Dynamics 365 has already generated significant buzz in the industry as a revolutionary breakthrough. It unites Enterprise Resources Planning (ERP), Customer Relationship Management (CRM) and Office 365 under a Common Data Model (CDM) in the cloud. With its advanced analytics and data visualization capabilities, Dynamics 365 enables any user […]

The First Rule of Big Data

How many of you have watched the movie Fight Club?  Great movie, replete with violence, ennui, and a lament for the narcissistic failings of the baby boomers.  Anyways, there’s a scene in the beginning of the movie where Edward Norton talks about how has to assess risk associated with car accidents for an insurance company.  […]

Digital Workplace Analytics: Are You Measuring Your Success?

Many companies are moving to Office 365 to help transform their employee experience – making it easier than ever for employees to access the information they need, when they need it and also collaborate with people inside and outside their organizations. However, most companies deploy Office 365 without a clear objective of the value they […]

3 Pitfalls to Avoid for a Successful E-commerce Project

In my work as a digital consultant, clients often ask me how they can increase sales through online channels and my answer is always the same and always twofold. First, one must recognize that it is not easy to succeed with an e-commerce solution – it is a difficult task. Second, it requires close cooperation […]

Sales and Service Strategies are Shaping IT Buying Considerations

The following blog post was originally published on CIO Review. As many leading enterprises begin–or continue–their digital journey, two focus areas tend to emerge on the priority list: customer sales and service. Industry analysts, consultants and companies themselves continue to identify customer experience and engagement as a key competitive differentiator and revenue generator for businesses […]

Staying Competitive with the Digital Transformation of Sales

The following is a guest blog post by Dion Hinchcliffe, 7Summits, ZDNet and CXOTalk. Regardless of the industry that you’re in or the size of your business, sales is the activity that supports the entire organization. It’s how you win customers, drive revenue and create growth – and in today’s digital world, being effective in […]

A Traditional Sales Workforce vs. a Digital Sales Workforce

We collected insights from our Avanade experts on a very common question that many sales team leads ask themselves – how is a digital sales force different from a traditional one? Here’s what our Avanade experts had to say. Ruven Gotz, Director, Solution Development I have seen a digitally enabled salesforce use enterprise social tools […]

Tackle Attrition of Your Sales Team with a Digital Sales Experience

When we talk about Digital Sales, it’s natural to think about the impact it has on the overall effectiveness of your sales team – helping them close deals faster, simplify admin and improve bottom line results. But there’s another payoff every business leader should consider as they pursue a more digital sales force: the impact […]