How to Kill Digital Innovation and ROI in One Easy RFP Document

This blog post originally published on LinkedIn. Within the digital domain I have witnessed with increasing frequency how large organizations end up as victims of their own RFP processes (and best intentions)  – choosing either the wrong partner, the wrong technology, the wrong approach, or sometimes all of these combined. Let’s spend 2 minutes to review some of the key problems when sourcing digital […]

3 Steps to Adopting ERP for the New Digital Workplace

Enterprise resource planning (ERP) tends to have a bad reputation. Its implementation is renowned for requiring big capital investments and lengthy, multi-year schedules. And once installed, not all businesses immediately see the value  [CLICK TO TWEET]. But this doesn’t have to be the case. Which is why we’re declaring the old view of ERP as […]

Personalising Your Customer Experience to Remove Friction and Drive Advocacy

Modern businesses are operating in a commercial environment heavily based on choice and the easy comparison of goods and services. At the same time, brand loyalty is not what it was, and it can only take one negative experience of a business for a customer to go elsewhere. Mandating an Omni-channel Customer Experience Because of […]

4 Benefits from Investing in a Digital Workplace

A few facts on our changing world: digital natives will have 20 different jobs in five different careers in their lifetime. Technology has made us five times more productive since 1972. 50% of the workforce will be Millennials by 2020 and could be working with their grandfathers. By 2025, 45% of workers will be contractors. […]

3 Digital Workplace Productivity Tools for Retail Store Environments

A question I often ask retailers I work with is “How many hours per day, on average, do your store assistants and managers spend with customers?” The answer to this question, and the discussions that follow, are insightful and throw light on the productivity challenge facing retailers. Over the past decade, most retailers have invested […]

How to Create a Foundation for Digital Innovation: Process & Imagination

In this two part blog series, Julian Tomison, General Manager of Avanade UK discusses some of the key questions and challenges around encouraging digital Innovation: People, Policy, Process and Imagination.   Recently, I discussed how People and Policy are critical for any business seeking to create a foundation for digital innovation. Now, let’s consider two more […]

Digital Workplace Analytics: Are You Measuring Your Success?

Many companies are moving to Office 365 to help transform their employee experience – making it easier than ever for employees to access the information they need, when they need it and also collaborate with people inside and outside their organizations. However, most companies deploy Office 365 without a clear objective of the value they […]

3 Best Practices for Creating Flawless Customer Experiences

Recent Avanade research with Sitecore on the business value of customer experience shows that for every US$1 spent on developing a CX strategy, organizations are seeing a $3 return and a boost in revenue by 19%. We did not, however, dive into the details of how to achieve this type of ROI. Over the last […]

Measuring Adoption and ROI of Your Digital Workplace Investments

What if you could easily and quickly measure which employees are using certain digital tools, if they’re using them effectively, and if they are having an impact and creating value for the business? Today’s companies are investing heavily in digital workplace solutions, but they often find themselves stuck without effective ways to measure the value […]

The Importance of Integrated Systems for Service Industries

The main offerings of a professional services organization (PSO) are knowledge, experience and skills. Using these assets via a time and materials approach is only possible when such organizations are small. But it becomes more complicated when businesses grow. Be it because of wider service offerings, expansion into multiple locations, sharing of skilled talent across […]