Achieving ROI from Robotic Process Automation in Financial Services

Automation is a hot topic among banks and financial institutions today. Faced with agile competitors snapping at their heels and a rising trajectory to their cost-to-income ratios, Financial Services institutions are looking at automation to improve their productivity and efficiency. These organizations are showing particular interest in robotic process automation (RPA) and rightly so, as […]

Your Companion on the Omni-Channel Journey

Consumer behaviour keeps changing and businesses must keep up. Online shopping, the revolution of the last two decades is now a thing of the past. A more realistic, holistic mixed-mode form of retail has matured over the years, and now deserves decent research into best practices and success factors  [CLICK TO TWEET]. This is exactly […]

Why Health Care Needs a Chief of Work

This blog was co-authored by Michelle Caldwell, Director of Enterprise Technology Architecture. Workplace experts and industry analysts are increasingly predicting that we might soon see a new addition to the C-suite: the Chief of Work (or COW – not to be confused with the provider acronym, Computers on Wheels). This role, which would be a […]

Are CIOs Prepared to Modernise Their IT Operations?

While experience and heritage in business can be very valuable in driving future success, it can also be something of a drawback when seeking to drive digital transformation. Whereas new companies are built on modern technology platforms, with agility and flexibility built-in from the outset, older organisations often have to get by working with a […]

3 Digital Workplace Productivity Tools for Retail Store Environments

A question I often ask retailers I work with is “How many hours per day, on average, do your store assistants and managers spend with customers?” The answer to this question, and the discussions that follow, are insightful and throw light on the productivity challenge facing retailers. Over the past decade, most retailers have invested […]

Modernize IT Operations to Truly Unlock the Promise of Cloud

As enterprise IT organizations look to embrace the value and benefits that Cloud computing has been promising, they rightly focus on which technologies will best meet their needs. This is not really a journey to a cloud destination as much as it is a transformation in the way to deliver IT by incorporating cloud services. […]

Why You Need to Think of Your Digital Retail Strategy as an Iceberg

Everyday I hear from my retail customers in a panic. “We need to be omni-channel!” they shriek, terrified of what the future will bring if they don’t cash in on the latest digital retail craze and bring their sales to devices of all sizes and shapes. Unfortunately, these companies are looking at it the wrong […]

ITaaS: A New Way to Get the Most from the Cloud

The chances are that building and maintaining IT is not your company’s core business. So, before you think about building and maintaining more of your IT on your own, think about the companies for which the cloud is their business. The number of companies providing cloud infrastructure, platforms, software and more, continues to grow – […]

Creating a New Economics of IT

If you’ve read the headline and you’re thinking: If we really do need a “new economics of IT,” just tell me what the formula is and I’ll go spin up a project…  you’re probably going to be disappointed. There isn’t a formula (I wish there was) but if you can get over that, then there […]