Customer Experience is the New Battlefield for Differentiation

  The following blog post was co-authored by Aaron Reich, Innovation Director and David Rosenthal, Solution Architect at Avanade. We were recently at the National Retail Federation show in New York. As we spoke with clients and walked the Expo floor with its hundreds of vendors, two things stood out: a cool company called Thursday […]

Technology Vision 2017: Every Business Will Be an AI-First Business

We’ve been talking about cloud-first and mobile-first for a while now. Here’s another “first” businesses need to start paying attention to: AI-first. We believe all businesses are only a few years away from a new era – one where we will need to focus first on artificial intelligence. Avanade’s Technology Vision 2017 explores AI and […]

Melting Pot for Marketers: What to Expect at Sitecore Symposium 2016

It’s been 2 years since Sitecore Symposium was held in Las Vegas with its flash and sizzle and promise of sharing strategic insights in delivering unique, personalized, high-impact experiences across every touchpoint.  Since then we’ve seen the maturation of companies like Tesla, Instagram, Uber, Amazon, SnapChat and other brands, now the gold standard for creating […]

Why You Need to Think of Your Digital Retail Strategy as an Iceberg

Everyday I hear from my retail customers in a panic. “We need to be omni-channel!” they shriek, terrified of what the future will bring if they don’t cash in on the latest digital retail craze and bring their sales to devices of all sizes and shapes. Unfortunately, these companies are looking at it the wrong […]

Is the Internet of Things a Game-changer for Employee Experience?

  We’ve all heard about the benefits the Internet of Things (IoT) can bring to your business – from boosting productivity to unlocking new revenue streams, the potential is huge. But what about your end-users? As companies increasingly strive for a more engaged, talented workforce, can IoT have a positive impact on the lives and […]

SharePoint Gets its Mojo Back

A few weeks back I attended the ‘Future of SharePoint’ event in San Francisco to learn about Microsoft’s vision for the world’s most widely adopted enterprise collaboration product. It was also a perfect way to meet the core leadership to discuss how SharePoint and OneDrive should improve in order to better solve our clients’ digital […]

4 Essential Ingredients for Digital Employee Experience Success

The following is a guest blog post by Paul Miller, CEO and Founder of the Digital Workplace Group. A digital employee experience involves focusing on what every employee experiences on a day to day basis – the digital services they use, the flow between different devices, the need for log-ins, etc. We are all used […]

Race to the Bot: Are We Losing the Importance of the Experience?

I’m not quite sure what happened, but I woke up last week and bots had taken over.  My technology feeds all had headlines about bots.  Even Time magazine weighed in.  I’m now sitting here waiting for my phone to ring for my dad to ask me to help him learn how to use some bot.  […]

The Perfect Storm Facing IT Leaders

In his book, “The Road Ahead,” Bill Gates famously said, “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.” Andrew McAfee, on the book he co-authored with Erik Brynjolfsson called The Second Machine Age argues that we can flip that […]

The Time is Now for In-store Retailers to Get Digital

Online retailers have developed a huge advantage over the traditional brick and mortars. Thanks to giants such as Amazon, online sellers can deliver a speedy, easy and convenient experience, tailored specifically to customers, and optimized at every step thanks to the data and analytics. This all adds up to a powerful incentive to take wallets […]