AI is the new UI – AI + UX + DesignOps

This blog post was originally published on CIO Review. Today you cannot read any technology or business article without some discussion around Artificial Intelligence (AI), whether explicit or implicit. We see AI integrating deeper in all elements of our life – be it at home with our families, or at work with our colleagues and […]

Cloud Migration & App Modernization: Not an All or Nothing Proposition

The pace of innovation continues to drive technological advances in nearly every industry while teaching customers to demand more in the way they consume and the speed in which they receive goods and services. Companies operating on legacy systems struggle to keep up with the innovation necessary to remain relevant in the market.  The good […]

Robotic Process Automation is Here, Say Goodbye to Repetitive Tasks

By 2018, Gartner cites that 20% of business content will be produced by machines. Mr. Ford & Mr. Taylor most likely would have dreamt of this time: a new era of optimizing repetitive tasks under the umbrella acronym “RPA.” Robotic Process Automation encompasses all technologies, products and processes used to automate repetitive computer capture tasks […]

Reimagine the Way Work Gets Done

Michelle Caldwell presented at Nintex InspireX 2017. This article originally published on Nintex Blog. Wouldn’t it be great if your office worked with you, instead of against you? What if your workplace actually knew who you are, and where you are, and what you’re doing? What if it were smart enough to serve up the […]

How to Kill Digital Innovation and ROI in One Easy RFP Document

This blog post originally published on LinkedIn. Within the digital domain I have witnessed with increasing frequency how large organizations end up as victims of their own RFP processes (and best intentions)  – choosing either the wrong partner, the wrong technology, the wrong approach, or sometimes all of these combined. Let’s spend 2 minutes to review some of the key problems when sourcing digital […]

What Retailers Need to Look for in an ERP Solution

Today’s retailers face a complex operating environment. They need to sell seamlessly across multiple channels. They need to deal efficiently with a huge number of daily transactions. And they must accommodate an increasingly global customer base. It’s no longer enough just to have the right products in the right place at the right time. Instead, […]

DesignOps: Achieve Your Outcomes Faster

Whenever we build software, our users – whether internal or external – have high expectations when it comes to how their applications should work. Tools should be beautiful and easily understood on the first try. They should “just work” with no training and no manuals. They also need to improve over time without being confusing. […]

The DNA of Digital Disruption

Regardless of what stage companies are in while going through their digital transformation journey, the potential for market disruption is always looming. As I see it there are four market needs that are driving organizations to transform themselves digitally: increasing innovation, moving faster, staying connected and getting personal. The Need to Increase Innovation:  Digital disruption […]

Why a New Economics of IT Demands Innovation and Efficiency

Working on your core at the gym is great — but if it’s all you do, you’re limiting what could be. You need the cardio, the weights, and the full-body routines to really unlock your true potential.  It’s the same idea for companies going digital. As we’ve seen in the New Economics of IT blog […]

NRF 2017: Applying Innovation and Virtual Reality to Retail

With the holiday season over the retail world now enters its prediction season; everywhere you turn you can see lists of the top retail trends of 2017. While some of those predictions are less likely to happen than my resolution to give up wine for the month of January others are already happening. Rather than […]