How to Kill Digital Innovation and ROI in One Easy RFP Document

This blog post originally published on LinkedIn. Within the digital domain I have witnessed with increasing frequency how large organizations end up as victims of their own RFP processes (and best intentions)  – choosing either the wrong partner, the wrong technology, the wrong approach, or sometimes all of these combined. Let’s spend 2 minutes to review some of the key problems when sourcing digital […]

What Retailers Need to Look for in an ERP Solution

Today’s retailers face a complex operating environment. They need to sell seamlessly across multiple channels. They need to deal efficiently with a huge number of daily transactions. And they must accommodate an increasingly global customer base. It’s no longer enough just to have the right products in the right place at the right time. Instead, […]

DesignOps: Achieve Your Outcomes Faster

Whenever we build software, our users – whether internal or external – have high expectations when it comes to how their applications should work. Tools should be beautiful and easily understood on the first try. They should “just work” with no training and no manuals. They also need to improve over time without being confusing. […]

The DNA of Digital Disruption

Regardless of what stage companies are in while going through their digital transformation journey, the potential for market disruption is always looming. As I see it there are four market needs that are driving organizations to transform themselves digitally: increasing innovation, moving faster, staying connected and getting personal. The Need to Increase Innovation:  Digital disruption […]

Why a New Economics of IT Demands Innovation and Efficiency

Working on your core at the gym is great — but if it’s all you do, you’re limiting what could be. You need the cardio, the weights, and the full-body routines to really unlock your true potential.  It’s the same idea for companies going digital. As we’ve seen in the New Economics of IT blog […]

NRF 2017: Applying Innovation and Virtual Reality to Retail

With the holiday season over the retail world now enters its prediction season; everywhere you turn you can see lists of the top retail trends of 2017. While some of those predictions are less likely to happen than my resolution to give up wine for the month of January others are already happening. Rather than […]

The Rise of the Machines

For years, we have been fed an almost constant diet of sci-fi prediction about the consequences of artificial intelligence and our deepening lack of self-reliance. Be it at the hands of vengeful robots, octopedal searcher drones or an omnipresent networked villainous super-brain; we are just fleshy victims waiting to be usurped. Well, the age of […]

Personalising Your Customer Experience to Remove Friction and Drive Advocacy

Modern businesses are operating in a commercial environment heavily based on choice and the easy comparison of goods and services. At the same time, brand loyalty is not what it was, and it can only take one negative experience of a business for a customer to go elsewhere. Mandating an Omni-channel Customer Experience Because of […]

Are CIOs Prepared to Modernise Their IT Operations?

While experience and heritage in business can be very valuable in driving future success, it can also be something of a drawback when seeking to drive digital transformation. Whereas new companies are built on modern technology platforms, with agility and flexibility built-in from the outset, older organisations often have to get by working with a […]

4 Benefits from Investing in a Digital Workplace

A few facts on our changing world: digital natives will have 20 different jobs in five different careers in their lifetime. Technology has made us five times more productive since 1972. 50% of the workforce will be Millennials by 2020 and could be working with their grandfathers. By 2025, 45% of workers will be contractors. […]