Are Business Processes and Apps Really Linked in Your ERP System?

The ERP holy grail of seamless, integrated business functions achieving their full potential has been elusive, for sure. According to a Gartner report, a whopping 75% of ERP implementations fail to achieve their objectives, due in large part to how they start off and the outcomes stakeholders think they will achieve. While I think those […]

How on Earth do you “do” IT Modernization?

I’ve spent more time than I care to admit this year looking at the topic of IT modernization, allowing me (off the top of my head no less) to quote Gartner as stating that legacy systems are in the top three blockers to adopting a bimodal IT model – impressive, right? In particular though, I’ve […]

New Dynamics 365 Platform Combines CRM and ERP Functionality

On November 1, Microsoft launched Dynamics 365 – the next generation of the award-winning cloud CRM and ERP software. There is one thing in particular that makes the Dynamics 365 release special. For the first time, Microsoft has united the CRM and the ERP offerings into one product. ERP customers can now ‘switch on’ the […]

Cloud – It’s All About The Apps

A few years ago, a company decided that they wanted to move nearly 3,000 applications into the cloud. It was a complex project with a tight deadline. And unfortunately, it didn’t turn out well. The project ran about 25% over budget, requiring the company to overspend by $46 million and have to revisit the application […]

Top 3 Highlights from Gartner Digital Workplace Summit

I’ve just come back from Gartner’s Digital Workplace Summit and it’s reassuring to see much of what I’ve been discussing with Avanade clients for years make its way into the limelight. The event is only entering its second year, at a time when creating an advanced, digital workplace couldn’t be more urgent.  After all, without […]

How to Create a Foundation for Digital Innovation: Process & Imagination

In this two part blog series, Julian Tomison, General Manager of Avanade UK discusses some of the key questions and challenges around encouraging digital Innovation: People, Policy, Process and Imagination.   Recently, I discussed how People and Policy are critical for any business seeking to create a foundation for digital innovation. Now, let’s consider two more […]

Customer Analytics & Insights: An Imperative for the Banking Industry

As the world evolves more toward C2B (consumer to business) relationships, the major C2B players— including Google, Apple, Facebook and Amazon (GAFA)—have been increasingly encroaching on the territory of traditional banks. In order for these players to become more relevant in consumers’ lives, they have been naturally expanding the full range of their offerings to […]

You Be The Judge: Customer Experience – Obstacles or Opportunities?

Today, customer experiences are often on a scale of awful, ‘wah-wah’, or not too bad.  Rarely do I come across an experience that blows me away. While I may be spoiled by the likes of my Amazon and Nordstrom experiences, it struck me as to why we don’t have more amazing online, offline and generally […]

Smart Tech: Will it Displace or Replace Us?

What impact will smart tech have on the workplace? Picture the scene. It’s 2030. You are ferried to work in your driverless car. At the office, your AI personal assistant schedules all your meetings for the week in seconds. Your email app has machine-learned your tone of voice and writes your emails for you. Your […]

4 Essential Ingredients for Digital Employee Experience Success

The following is a guest blog post by Paul Miller, CEO and Founder of the Digital Workplace Group. A digital employee experience involves focusing on what every employee experiences on a day to day basis – the digital services they use, the flow between different devices, the need for log-ins, etc. We are all used […]