What Should Planning for Global ERP Implementations Really Look Like?

(In a hurry? Skip to the end to get our guide on essential global deployment capabilities.) Maybe yours is a single-site organization, working in one language and in one time zone, or maybe you are regional or even a nationwide market player. In all those cases, you may well find a few highly skilled Microsoft […]

Your Companion on the Omni-Channel Journey

Consumer behaviour keeps changing and businesses must keep up. Online shopping, the revolution of the last two decades is now a thing of the past. A more realistic, holistic mixed-mode form of retail has matured over the years, and now deserves decent research into best practices and success factors  [CLICK TO TWEET]. This is exactly […]

The Importance of Integrated ERP Systems for Professional Services

Firms specialising in professional services always rely on a number of systems. A system for customer relationships. A system for HR. A system for sales. The list goes on. Naturally, managing all these disparate databases can be difficult. But it shouldn’t have to be this way. Different data systems may fall under different arms of […]

Are Business Processes and Apps Really Linked in Your ERP System?

The ERP holy grail of seamless, integrated business functions achieving their full potential has been elusive, for sure. According to a Gartner report, a whopping 75% of ERP implementations fail to achieve their objectives, due in large part to how they start off and the outcomes stakeholders think they will achieve. While I think those […]

3 Steps to Adopting ERP for the New Digital Workplace

Enterprise resource planning (ERP) tends to have a bad reputation. Its implementation is renowned for requiring big capital investments and lengthy, multi-year schedules. And once installed, not all businesses immediately see the value  [CLICK TO TWEET]. But this doesn’t have to be the case. Which is why we’re declaring the old view of ERP as […]

Cloud-Based ERP Systems Are Critical To Your Digital Transformation

For all the hoopla over putting various business functions in the Cloud, most notably CRM and other front-office systems, the reality is that much of what makes digital marketing and sales processes function are the back-office systems.  In fact, “going digital” for specific business apps without also transforming the backbone systems and underlying IT architecture […]

3 Ways Dynamics 365 Helps You Re-Invent CRM

It’s fun to dig into theory and talk about the future. But sometimes people just want practical answers, to real-life problems. They want more “how,” less “what.” Take for instance my last blog post about two distinct strategies needed to re-think customer relationship management (CRM). In it, I argued if modern organizations want optimal digital […]

New Dynamics 365 Platform Combines CRM and ERP Functionality

On November 1, Microsoft launched Dynamics 365 – the next generation of the award-winning cloud CRM and ERP software. There is one thing in particular that makes the Dynamics 365 release special. For the first time, Microsoft has united the CRM and the ERP offerings into one product. ERP customers can now ‘switch on’ the […]

The Only Game in Town for Your Digital Business: Dynamics 365

The soon to be released Microsoft Dynamics 365 has already generated significant buzz in the industry as a revolutionary breakthrough. It unites Enterprise Resources Planning (ERP), Customer Relationship Management (CRM) and Office 365 under a Common Data Model (CDM) in the cloud. With its advanced analytics and data visualization capabilities, Dynamics 365 enables any user […]

Back to School With Microsoft Dynamics 365

Well, it’s that time of year again. Kids are settled back in school and normal work life continues. Of course, with the back to school season we expect the kids to learn something new. For those of us who work for a living, we never stop learning (especially in the technology business.) So what better […]