Cloud-Based ERP Systems Are Critical To Your Digital Transformation

For all the hoopla over putting various business functions in the Cloud, most notably CRM and other front-office systems, the reality is that much of what makes digital marketing and sales processes function are the back-office systems.  In fact, “going digital” for specific business apps without also transforming the backbone systems and underlying IT architecture […]

3 Ways Dynamics 365 Helps You Re-Invent CRM

It’s fun to dig into theory and talk about the future. But sometimes people just want practical answers, to real-life problems. They want more “how,” less “what.” Take for instance my last blog post about two distinct strategies needed to re-think customer relationship management (CRM). In it, I argued if modern organizations want optimal digital […]

New Dynamics 365 Platform Combines CRM and ERP Functionality

On November 1, Microsoft launched Dynamics 365 – the next generation of the award-winning cloud CRM and ERP software. There is one thing in particular that makes the Dynamics 365 release special. For the first time, Microsoft has united the CRM and the ERP offerings into one product. ERP customers can now ‘switch on’ the […]

The Only Game in Town for Your Digital Business: Dynamics 365

The soon to be released Microsoft Dynamics 365 has already generated significant buzz in the industry as a revolutionary breakthrough. It unites Enterprise Resources Planning (ERP), Customer Relationship Management (CRM) and Office 365 under a Common Data Model (CDM) in the cloud. With its advanced analytics and data visualization capabilities, Dynamics 365 enables any user […]

Back to School With Microsoft Dynamics 365

Well, it’s that time of year again. Kids are settled back in school and normal work life continues. Of course, with the back to school season we expect the kids to learn something new. For those of us who work for a living, we never stop learning (especially in the technology business.) So what better […]

5 Retail Trends that Will Enable Seamless Retail

It’s no surprise that the retail industry is currently undergoing major changes. Customers are increasingly digital in their buying behavior, which means that retailers need to find a proper balance and harmony between digital and physical business operations. So what are the major retail trends occurring in the market and how can retailers quickly and […]

The Seamless Shopping Experience: Customer First, Retailer Second

Forget what you know. The relationship between customer and retailer has intrinsically changed. The power is truly now in the customer’s hand. Before mobile web browsing, smartphone apps, and social media allowed customers to make purchases anytime, anywhere, the mentality was always retailer first, customer second. But now, to remain competitive, retailers must provide a […]

The Importance of Integrated Systems for Service Industries

The main offerings of a professional services organization (PSO) are knowledge, experience and skills. Using these assets via a time and materials approach is only possible when such organizations are small. But it becomes more complicated when businesses grow. Be it because of wider service offerings, expansion into multiple locations, sharing of skilled talent across […]

Sales and Service Strategies are Shaping IT Buying Considerations

The following blog post was originally published on CIO Review. As many leading enterprises begin–or continue–their digital journey, two focus areas tend to emerge on the priority list: customer sales and service. Industry analysts, consultants and companies themselves continue to identify customer experience and engagement as a key competitive differentiator and revenue generator for businesses […]

Creating a New Economics of IT

If you’ve read the headline and you’re thinking: If we really do need a “new economics of IT,” just tell me what the formula is and I’ll go spin up a project…  you’re probably going to be disappointed. There isn’t a formula (I wish there was) but if you can get over that, then there […]