Great Employee Experiences = Great Customer Experiences

The sales cycle hasn’t changed since the days of the cavemen. It’s always been about the transaction between buyer and seller, whether that’s a spear in return for meat, or dollars for a car. What has changed are the expectations of the consumer, and consequently the expectations of the employee. What Needs to Change? Not […]

3 Steps to Adopting ERP for the New Digital Workplace

Enterprise resource planning (ERP) tends to have a bad reputation. Its implementation is renowned for requiring big capital investments and lengthy, multi-year schedules. And once installed, not all businesses immediately see the value  [CLICK TO TWEET]. But this doesn’t have to be the case. Which is why we’re declaring the old view of ERP as […]

Why Health Care Needs a Chief of Work

This blog was co-authored by Michelle Caldwell, Director of Enterprise Technology Architecture. Workplace experts and industry analysts are increasingly predicting that we might soon see a new addition to the C-suite: the Chief of Work (or COW – not to be confused with the provider acronym, Computers on Wheels). This role, which would be a […]

The Rise of the Machines

For years, we have been fed an almost constant diet of sci-fi prediction about the consequences of artificial intelligence and our deepening lack of self-reliance. Be it at the hands of vengeful robots, octopedal searcher drones or an omnipresent networked villainous super-brain; we are just fleshy victims waiting to be usurped. Well, the age of […]

IoT Will Give Williams Martini Racing Insight for Faster Pit Crew Times

When you’re using technology terms like ‘Digital Workplace’ and ‘Internet of Things’ around the clock in your day job, it’s easy to forget they can be quite abstract and hard to really grasp their added value. So, every now and then, I like to remind myself that there’s nothing like sharing a real-life client example […]

4 Benefits from Investing in a Digital Workplace

A few facts on our changing world: digital natives will have 20 different jobs in five different careers in their lifetime. Technology has made us five times more productive since 1972. 50% of the workforce will be Millennials by 2020 and could be working with their grandfathers. By 2025, 45% of workers will be contractors. […]

Digital Sales and Service: Time to Re-Think CRM

Every time I hear the phrase “customer relationship management” (CRM) I cringe. Do you want to be managed by companies you do business with? Does anyone? Of course not. No one wants to “be managed.” People, instead, want to be treated just like that: People. They want to be part of successful teams, and listened […]

Digital Workplace as a Tool in Employee Performance

It’s still amazing how easy it is to get information today. Think about the simplicity of getting information to make a purchase or plan a vacation trip online. Our behavior has changed as fast as the technology that has helped us gain nearly unfettered access to information to make better and quicker decisions. Banking is […]

Top Tips for Reducing the Cost of Sales & Service with Digital

Implementing strategic digital technologies is a part of digital business transformation and as such impacts the ways that sales and service teams work. So it’s not surprising that many executives are eager to reduce costs through digital. Here’s what our Avanade experts had to say  [CLICK TO TWEET]. Andrew Davidson, Director, Enterprise Architect Organisations that […]

Microsoft Teams Supercharges Collaboration for Millennials to Boomers

Addressing the Needs of Mobile and Multi-Generational Teams The days when we collaborated using e-mail with attachments or stored our working documents on a file share are long gone. Today we have a whole set of new tools, ways and channels to collaborate faster, easier and more secure. But not only the tools have changed, […]