Why Health Care Needs a Chief of Work

This blog was co-authored by Michelle Caldwell, Director of Enterprise Technology Architecture. Workplace experts and industry analysts are increasingly predicting that we might soon see a new addition to the C-suite: the Chief of Work (or COW – not to be confused with the provider acronym, Computers on Wheels). This role, which would be a […]

The Rise of the Machines

For years, we have been fed an almost constant diet of sci-fi prediction about the consequences of artificial intelligence and our deepening lack of self-reliance. Be it at the hands of vengeful robots, octopedal searcher drones or an omnipresent networked villainous super-brain; we are just fleshy victims waiting to be usurped. Well, the age of […]

IoT Will Give Williams Martini Racing Insight for Faster Pit Crew Times

When you’re using technology terms like ‘Digital Workplace’ and ‘Internet of Things’ around the clock in your day job, it’s easy to forget they can be quite abstract and hard to really grasp their added value. So, every now and then, I like to remind myself that there’s nothing like sharing a real-life client example […]

4 Benefits from Investing in a Digital Workplace

A few facts on our changing world: digital natives will have 20 different jobs in five different careers in their lifetime. Technology has made us five times more productive since 1972. 50% of the workforce will be Millennials by 2020 and could be working with their grandfathers. By 2025, 45% of workers will be contractors. […]

Digital Sales and Service: Time to Re-Think CRM

Every time I hear the phrase “customer relationship management” (CRM) I cringe. Do you want to be managed by companies you do business with? Does anyone? Of course not. No one wants to “be managed.” People, instead, want to be treated just like that: People. They want to be part of successful teams, and listened […]

Digital Workplace as a Tool in Employee Performance

It’s still amazing how easy it is to get information today. Think about the simplicity of getting information to make a purchase or plan a vacation trip online. Our behavior has changed as fast as the technology that has helped us gain nearly unfettered access to information to make better and quicker decisions. Banking is […]

Top Tips for Reducing the Cost of Sales & Service with Digital

Implementing strategic digital technologies is a part of digital business transformation and as such impacts the ways that sales and service teams work. So it’s not surprising that many executives are eager to reduce costs through digital. Here’s what our Avanade experts had to say  [CLICK TO TWEET]. Andrew Davidson, Director, Enterprise Architect Organisations that […]

Microsoft Teams Supercharges Collaboration for Millennials to Boomers

Addressing the Needs of Mobile and Multi-Generational Teams The days when we collaborated using e-mail with attachments or stored our working documents on a file share are long gone. Today we have a whole set of new tools, ways and channels to collaborate faster, easier and more secure. But not only the tools have changed, […]

Top 3 Highlights from Gartner Digital Workplace Summit

I’ve just come back from Gartner’s Digital Workplace Summit and it’s reassuring to see much of what I’ve been discussing with Avanade clients for years make its way into the limelight. The event is only entering its second year, at a time when creating an advanced, digital workplace couldn’t be more urgent.  After all, without […]

3 Digital Workplace Productivity Tools for Retail Store Environments

A question I often ask retailers I work with is “How many hours per day, on average, do your store assistants and managers spend with customers?” The answer to this question, and the discussions that follow, are insightful and throw light on the productivity challenge facing retailers. Over the past decade, most retailers have invested […]