Great Employee Experiences = Great Customer Experiences

The sales cycle hasn’t changed since the days of the cavemen. It’s always been about the transaction between buyer and seller, whether that’s a spear in return for meat, or dollars for a car. What has changed are the expectations of the consumer, and consequently the expectations of the employee. What Needs to Change? Not […]

Perfecting Customer Experiences with Frictionless Personalization

In my first blog post discussing using personalisation to deliver a seamless customer experience, we delved into context marketing strategy. This follow-up post considers how the people prerogative and frictionless personalisation impact user experience. The People Prerogative While all big brands will have people on hand who are familiar with customer experience management, there is […]

Fortune Favours the ‘Bold’ With Digital Transformation

Digital transformation is no longer a distant dream – it is under way, with more organisations than you might think already reaping the benefits of replacing ageing legacy infrastructure with the latest cloud-based and digital technology. I’ve had the opportunity to speak with many of our Avanade clients over the past six months. Each organisation […]

Cloud-Based ERP Systems Are Critical To Your Digital Transformation

For all the hoopla over putting various business functions in the Cloud, most notably CRM and other front-office systems, the reality is that much of what makes digital marketing and sales processes function are the back-office systems.  In fact, “going digital” for specific business apps without also transforming the backbone systems and underlying IT architecture […]

IoT Will Give Williams Martini Racing Insight for Faster Pit Crew Times

When you’re using technology terms like ‘Digital Workplace’ and ‘Internet of Things’ around the clock in your day job, it’s easy to forget they can be quite abstract and hard to really grasp their added value. So, every now and then, I like to remind myself that there’s nothing like sharing a real-life client example […]

Are CIOs Prepared to Modernise Their IT Operations?

While experience and heritage in business can be very valuable in driving future success, it can also be something of a drawback when seeking to drive digital transformation. Whereas new companies are built on modern technology platforms, with agility and flexibility built-in from the outset, older organisations often have to get by working with a […]

How on Earth do you “do” IT Modernization?

I’ve spent more time than I care to admit this year looking at the topic of IT modernization, allowing me (off the top of my head no less) to quote Gartner as stating that legacy systems are in the top three blockers to adopting a bimodal IT model – impressive, right? In particular though, I’ve […]

Top Tips for Reducing the Cost of Sales & Service with Digital

Implementing strategic digital technologies is a part of digital business transformation and as such impacts the ways that sales and service teams work. So it’s not surprising that many executives are eager to reduce costs through digital. Here’s what our Avanade experts had to say  [CLICK TO TWEET]. Andrew Davidson, Director, Enterprise Architect Organisations that […]

The Only Game in Town for Your Digital Business: Dynamics 365

The soon to be released Microsoft Dynamics 365 has already generated significant buzz in the industry as a revolutionary breakthrough. It unites Enterprise Resources Planning (ERP), Customer Relationship Management (CRM) and Office 365 under a Common Data Model (CDM) in the cloud. With its advanced analytics and data visualization capabilities, Dynamics 365 enables any user […]

Sold-out Microsoft Ignite Conference 2016 Proves IT is Alive and Well

During the last week of September, the 26th-30th to be exact, over 22,000 of my closest friends in IT will descend upon Atlanta, Georgia for Microsoft’s IT focused conference appropriately named “Ignite.” Last year’s inaugural conference in Chicago was a huge success and this year’s Atlanta incarnation looks to be even bigger and better. A […]