IT Modernization: As Exciting as Artificial Intelligence?

In a world of IT where phrases like “artificial intelligence”, “IOT” and “wearables” seem to be prerequisites to any conversation related to “the next big thing IT needs to think about”, you wouldn’t expect “IT modernization” to rate that highly  [CLICK TO TWEET]. But at the risk of oversimplifying, or perhaps under dramatizing, IT modernization […]

6 Things to Consider When Addressing Corporate Digital Ethics

Digital ethics is all across the mainstream press.  Avanade has been part of the discussion, with both Sarah Adam-Adam Gedge and Adam Warby have spoken to the press on this locally. With companies accelerating into an AI-first world, the need for all players – companies, governments, individuals – to consider the consequences of that shift, is […]

IoT Will Give Williams Martini Racing Insight for Faster Pit Crew Times

When you’re using technology terms like ‘Digital Workplace’ and ‘Internet of Things’ around the clock in your day job, it’s easy to forget they can be quite abstract and hard to really grasp their added value. So, every now and then, I like to remind myself that there’s nothing like sharing a real-life client example […]

Personalising Your Customer Experience to Remove Friction and Drive Advocacy

Modern businesses are operating in a commercial environment heavily based on choice and the easy comparison of goods and services. At the same time, brand loyalty is not what it was, and it can only take one negative experience of a business for a customer to go elsewhere. Mandating an Omni-channel Customer Experience Because of […]

How on Earth do you “do” IT Modernization?

I’ve spent more time than I care to admit this year looking at the topic of IT modernization, allowing me (off the top of my head no less) to quote Gartner as stating that legacy systems are in the top three blockers to adopting a bimodal IT model – impressive, right? In particular though, I’ve […]

4 Benefits from Investing in a Digital Workplace

A few facts on our changing world: digital natives will have 20 different jobs in five different careers in their lifetime. Technology has made us five times more productive since 1972. 50% of the workforce will be Millennials by 2020 and could be working with their grandfathers. By 2025, 45% of workers will be contractors. […]

Digital Sales and Service: Time to Re-Think CRM

Every time I hear the phrase “customer relationship management” (CRM) I cringe. Do you want to be managed by companies you do business with? Does anyone? Of course not. No one wants to “be managed.” People, instead, want to be treated just like that: People. They want to be part of successful teams, and listened […]

Reflections from the 2016 Insurance Analytics Conference

Avanade was a track sponsor for this year’s Insurance Analytics conference in New Orleans.  Not only was I able to indulge in a beignet at the famed café du monde in the French quarter, but I had the distinct pleasure of speaking with many people about how they see analytics impacting their business. By my […]

Digital Workplace as a Tool in Employee Performance

It’s still amazing how easy it is to get information today. Think about the simplicity of getting information to make a purchase or plan a vacation trip online. Our behavior has changed as fast as the technology that has helped us gain nearly unfettered access to information to make better and quicker decisions. Banking is […]

Top Tips for Reducing the Cost of Sales & Service with Digital

Implementing strategic digital technologies is a part of digital business transformation and as such impacts the ways that sales and service teams work. So it’s not surprising that many executives are eager to reduce costs through digital. Here’s what our Avanade experts had to say  [CLICK TO TWEET]. Andrew Davidson, Director, Enterprise Architect Organisations that […]