What to Consider When Switching Your CRM to Microsoft Dynamics 365

A lot of clients think that switching their CRM to Microsoft Dynamics 365 can be daunting, confusing and filled with uncertainty. But I’ve now helped several enterprises attain a smooth transition with the necessary expertise and tools, and wanted to share some of my learnings  [CLICK TO TWEET]. Why Migrate to Microsoft Dynamics 365? It’s […]

Study Shows Retailers Overlook Employees When Changing Store Formats

Late last year Avanade and EKN conducted a survey of retail executives about the changing nature of their stores, what changes they expected to see in the next three years, and what challenges they were experiencing in managing those changes. Our first look at the charts sent us back to the raw data to see […]

What Retailers Need to Look for in an ERP Solution

Today’s retailers face a complex operating environment. They need to sell seamlessly across multiple channels. They need to deal efficiently with a huge number of daily transactions. And they must accommodate an increasingly global customer base. It’s no longer enough just to have the right products in the right place at the right time. Instead, […]

Celebrating Avanade Employees Awarded Distinguished Sitecore MVP Status

We’re beyond proud that several Avanade employees were recently awarded 2017 Sitecore MVP status, a distinction that recognizes their exceptional knowledge and expertise on digital marketing best practices. To honor their achievement, we’ve asked a handful of them to share their stories and perspectives on how they attained this milestone and why Sitecore is the […]

Customer Experience is the New Battlefield for Differentiation

  The following blog post was co-authored by Aaron Reich, Innovation Director and David Rosenthal, Solution Architect at Avanade. We were recently at the National Retail Federation show in New York. As we spoke with clients and walked the Expo floor with its hundreds of vendors, two things stood out: a cool company called Thursday […]

Technology Vision 2017: Every Business Will Be an AI-First Business

We’ve been talking about cloud-first and mobile-first for a while now. Here’s another “first” businesses need to start paying attention to: AI-first. We believe all businesses are only a few years away from a new era – one where we will need to focus first on artificial intelligence. Avanade’s Technology Vision 2017 explores AI and […]

NRF 2017: Applying Innovation and Virtual Reality to Retail

With the holiday season over the retail world now enters its prediction season; everywhere you turn you can see lists of the top retail trends of 2017. While some of those predictions are less likely to happen than my resolution to give up wine for the month of January others are already happening. Rather than […]

Cloud-Based ERP Systems Are Critical To Your Digital Transformation

For all the hoopla over putting various business functions in the Cloud, most notably CRM and other front-office systems, the reality is that much of what makes digital marketing and sales processes function are the back-office systems.  In fact, “going digital” for specific business apps without also transforming the backbone systems and underlying IT architecture […]

The Rise of the Machines

For years, we have been fed an almost constant diet of sci-fi prediction about the consequences of artificial intelligence and our deepening lack of self-reliance. Be it at the hands of vengeful robots, octopedal searcher drones or an omnipresent networked villainous super-brain; we are just fleshy victims waiting to be usurped. Well, the age of […]

Amazing Customer Experience Really Can Contribute to the Greater Good

We talk a lot about enriching customer experiences and creating consistency across channels to unify interactions with our clients’ brands.  But at the end of the day it’s when we enrich customer LIVES that the magic happens! For example, Avanade recently worked with the Australia Department of Industry, Innovation and Science that supports small and […]