Fashion and Apparel’s Quest to Merge Online and Offline into Omnichannel

A recently published report from Avanade and EKN, entitled “Fashion & Apparel: Achieving a frictionless shopper experience and streamlined operations” discusses major trends in the fashion and apparel industry. One of the conclusions drawn is that the lines between digital and physical shopping are getting more blurred, with customers preferring omnichannel interactions that offer a […]

Driving Extreme Business Value from Robotic Process Automation

Recently, Gartner predicted that “by 2020, the average person will have more conversations with bots than with their spouse.”  This future forecast means that businesses will need to develop strategies in order to harness digital transformation technologies such as bots and robotic process automation (RPA). Improving process efficiency is often the primary driver in RPA […]

Retail Jobs: Lost and Found

The numbers were startling, if coincidental. The U.S. Labor Department March 2017 Jobs Report stated that just over 30,000 jobs had been lost in the retail sector in that month. The day before the Labor Department figures were released, Amazon announced that it was planning to hire 30,000 more people! Net-net? Not quite. At least […]

What to Consider When Switching Your CRM to Microsoft Dynamics 365

A lot of clients think that switching their CRM to Microsoft Dynamics 365 can be daunting, confusing and filled with uncertainty. But I’ve now helped several enterprises attain a smooth transition with the necessary expertise and tools, and wanted to share some of my learnings  [CLICK TO TWEET]. Why Migrate to Microsoft Dynamics 365? It’s […]

Study Shows Retailers Overlook Employees When Changing Store Formats

Late last year Avanade and EKN conducted a survey of retail executives about the changing nature of their stores, what changes they expected to see in the next three years, and what challenges they were experiencing in managing those changes. Our first look at the charts sent us back to the raw data to see […]

What Retailers Need to Look for in an ERP Solution

Today’s retailers face a complex operating environment. They need to sell seamlessly across multiple channels. They need to deal efficiently with a huge number of daily transactions. And they must accommodate an increasingly global customer base. It’s no longer enough just to have the right products in the right place at the right time. Instead, […]

Celebrating Avanade Employees Awarded Distinguished Sitecore MVP Status

We’re beyond proud that several Avanade employees were recently awarded 2017 Sitecore MVP status, a distinction that recognizes their exceptional knowledge and expertise on digital marketing best practices. To honor their achievement, we’ve asked a handful of them to share their stories and perspectives on how they attained this milestone and why Sitecore is the […]

Customer Experience is the New Battlefield for Differentiation

  The following blog post was co-authored by Aaron Reich, Innovation Director and David Rosenthal, Solution Architect at Avanade. We were recently at the National Retail Federation show in New York. As we spoke with clients and walked the Expo floor with its hundreds of vendors, two things stood out: a cool company called Thursday […]

Technology Vision 2017: Every Business Will Be an AI-First Business

We’ve been talking about cloud-first and mobile-first for a while now. Here’s another “first” businesses need to start paying attention to: AI-first. We believe all businesses are only a few years away from a new era – one where we will need to focus first on artificial intelligence. Avanade’s Technology Vision 2017 explores AI and […]

NRF 2017: Applying Innovation and Virtual Reality to Retail

With the holiday season over the retail world now enters its prediction season; everywhere you turn you can see lists of the top retail trends of 2017. While some of those predictions are less likely to happen than my resolution to give up wine for the month of January others are already happening. Rather than […]