Why Health Care Needs a Chief of Work

This blog was co-authored by Michelle Caldwell, Director of Enterprise Technology Architecture. Workplace experts and industry analysts are increasingly predicting that we might soon see a new addition to the C-suite: the Chief of Work (or COW – not to be confused with the provider acronym, Computers on Wheels). This role, which would be a […]

Digital Sales and Service: Time to Re-Think CRM

Every time I hear the phrase “customer relationship management” (CRM) I cringe. Do you want to be managed by companies you do business with? Does anyone? Of course not. No one wants to “be managed.” People, instead, want to be treated just like that: People. They want to be part of successful teams, and listened […]

Digital Workplace as a Tool in Employee Performance

It’s still amazing how easy it is to get information today. Think about the simplicity of getting information to make a purchase or plan a vacation trip online. Our behavior has changed as fast as the technology that has helped us gain nearly unfettered access to information to make better and quicker decisions. Banking is […]

Microsoft Teams Supercharges Collaboration for Millennials to Boomers

Addressing the Needs of Mobile and Multi-Generational Teams The days when we collaborated using e-mail with attachments or stored our working documents on a file share are long gone. Today we have a whole set of new tools, ways and channels to collaborate faster, easier and more secure. But not only the tools have changed, […]

Cloud – It’s All About The Apps

A few years ago, a company decided that they wanted to move nearly 3,000 applications into the cloud. It was a complex project with a tight deadline. And unfortunately, it didn’t turn out well. The project ran about 25% over budget, requiring the company to overspend by $46 million and have to revisit the application […]

Top 3 Highlights from Gartner Digital Workplace Summit

I’ve just come back from Gartner’s Digital Workplace Summit and it’s reassuring to see much of what I’ve been discussing with Avanade clients for years make its way into the limelight. The event is only entering its second year, at a time when creating an advanced, digital workplace couldn’t be more urgent.  After all, without […]

3 Digital Workplace Productivity Tools for Retail Store Environments

A question I often ask retailers I work with is “How many hours per day, on average, do your store assistants and managers spend with customers?” The answer to this question, and the discussions that follow, are insightful and throw light on the productivity challenge facing retailers. Over the past decade, most retailers have invested […]

How to Create a Foundation for Digital Innovation: Process & Imagination

In this two part blog series, Julian Tomison, General Manager of Avanade UK discusses some of the key questions and challenges around encouraging digital Innovation: People, Policy, Process and Imagination.   Recently, I discussed how People and Policy are critical for any business seeking to create a foundation for digital innovation. Now, let’s consider two more […]

Digital Workplace Analytics: Are You Measuring Your Success?

Many companies are moving to Office 365 to help transform their employee experience – making it easier than ever for employees to access the information they need, when they need it and also collaborate with people inside and outside their organizations. However, most companies deploy Office 365 without a clear objective of the value they […]

How to Create a Foundation for Digital Innovation: People & Policy

In this two part blog series, Julian Tomison, General Manager of Avanade UK, discusses some of the key questions and challenges around how to encourage and enable digital Innovation in the enterprise: People, Policy, Process and Imagination.   In my own experience, of helping our clients bring the power of digital innovation to their businesses, to […]