Mapping Digital Workplace Insights to Business Value Context

Most enterprise organizations are traveling along the journey to digital today.  There is no definitive measuring stick for how digital they have become but that does not stop them from continuing to invest and trying to find that edge to define new opportunities. Investments take many different shapes ranging from IT modernization, mobile investments, the […]

What to Consider When Switching Your CRM to Microsoft Dynamics 365

A lot of clients think that switching their CRM to Microsoft Dynamics 365 can be daunting, confusing and filled with uncertainty. But I’ve now helped several enterprises attain a smooth transition with the necessary expertise and tools, and wanted to share some of my learnings  [CLICK TO TWEET]. Why Migrate to Microsoft Dynamics 365? It’s […]

Avanade Receives ISO Certification Validating Client Security Priority

As Avanade’s Director of Global Client Information Security, this is my personal passion and the focus of my team, and I am proud to share a critical accomplishment with our clients! Avanade’s Unified Communication and Collaboration Managed Services recently achieved ISO27001 certification, signifying that our teams, people, and processes operate within a security management system applying […]

Why Health Care Needs a Chief of Work

This blog was co-authored by Michelle Caldwell, Director of Enterprise Technology Architecture. Workplace experts and industry analysts are increasingly predicting that we might soon see a new addition to the C-suite: the Chief of Work (or COW – not to be confused with the provider acronym, Computers on Wheels). This role, which would be a […]

Digital Sales and Service: Time to Re-Think CRM

Every time I hear the phrase “customer relationship management” (CRM) I cringe. Do you want to be managed by companies you do business with? Does anyone? Of course not. No one wants to “be managed.” People, instead, want to be treated just like that: People. They want to be part of successful teams, and listened […]

Digital Workplace as a Tool in Employee Performance

It’s still amazing how easy it is to get information today. Think about the simplicity of getting information to make a purchase or plan a vacation trip online. Our behavior has changed as fast as the technology that has helped us gain nearly unfettered access to information to make better and quicker decisions. Banking is […]

Microsoft Teams Supercharges Collaboration for Millennials to Boomers

Addressing the Needs of Mobile and Multi-Generational Teams The days when we collaborated using e-mail with attachments or stored our working documents on a file share are long gone. Today we have a whole set of new tools, ways and channels to collaborate faster, easier and more secure. But not only the tools have changed, […]

Cloud – It’s All About The Apps

A few years ago, a company decided that they wanted to move nearly 3,000 applications into the cloud. It was a complex project with a tight deadline. And unfortunately, it didn’t turn out well. The project ran about 25% over budget, requiring the company to overspend by $46 million and have to revisit the application […]

Top 3 Highlights from Gartner Digital Workplace Summit

I’ve just come back from Gartner’s Digital Workplace Summit and it’s reassuring to see much of what I’ve been discussing with Avanade clients for years make its way into the limelight. The event is only entering its second year, at a time when creating an advanced, digital workplace couldn’t be more urgent.  After all, without […]

3 Digital Workplace Productivity Tools for Retail Store Environments

A question I often ask retailers I work with is “How many hours per day, on average, do your store assistants and managers spend with customers?” The answer to this question, and the discussions that follow, are insightful and throw light on the productivity challenge facing retailers. Over the past decade, most retailers have invested […]