Fortune Favours the ‘Bold’ With Digital Transformation

Digital transformation is no longer a distant dream – it is under way, with more organisations than you might think already reaping the benefits of replacing ageing legacy infrastructure with the latest cloud-based and digital technology. I’ve had the opportunity to speak with many of our Avanade clients over the past six months. Each organisation […]

3 Control Elements That Make Up Modern Data Security Protection

In the midst of designing programs that implement modern data security protection, security and IT leaders are continuously searching for the controls that will make the biggest impact in reducing breach. It could be said that many of the recently published breaches were of companies and programs that had a fairly good handle on the […]

Why a New Economics of IT Demands Innovation and Efficiency

Working on your core at the gym is great — but if it’s all you do, you’re limiting what could be. You need the cardio, the weights, and the full-body routines to really unlock your true potential.  It’s the same idea for companies going digital. As we’ve seen in the New Economics of IT blog […]

Cloud-Based ERP Systems Are Critical To Your Digital Transformation

For all the hoopla over putting various business functions in the Cloud, most notably CRM and other front-office systems, the reality is that much of what makes digital marketing and sales processes function are the back-office systems.  In fact, “going digital” for specific business apps without also transforming the backbone systems and underlying IT architecture […]

Your Journey Towards Big Data & Advanced Analytics

Big data, advanced analytics, machine learning, stream analytics… these are buzzwords that organizations believe will completely transform the way they do business. And they are right! The business value is somewhere locked behind the large volumes of structured and unstructured data coming from inside and outside the company. To unlock it, these organizations must be […]

3 Ways Dynamics 365 Helps You Re-Invent CRM

It’s fun to dig into theory and talk about the future. But sometimes people just want practical answers, to real-life problems. They want more “how,” less “what.” Take for instance my last blog post about two distinct strategies needed to re-think customer relationship management (CRM). In it, I argued if modern organizations want optimal digital […]

How on Earth do you “do” IT Modernization?

I’ve spent more time than I care to admit this year looking at the topic of IT modernization, allowing me (off the top of my head no less) to quote Gartner as stating that legacy systems are in the top three blockers to adopting a bimodal IT model – impressive, right? In particular though, I’ve […]

Cloud Transformation – Common Pitfalls

Cloud can often be seen as a silver bullet, which brings higher agility and elasticity whilst at the same time driving down overall costs and increasing efficiencies. Cloud providers, in their drive to gain market share, have been offering incentives and freebies to help clients dip their toe in the Cloud (figuratively speaking)  [CLICK TO TWEET]. […]

Digital Sales and Service: Time to Re-Think CRM

Every time I hear the phrase “customer relationship management” (CRM) I cringe. Do you want to be managed by companies you do business with? Does anyone? Of course not. No one wants to “be managed.” People, instead, want to be treated just like that: People. They want to be part of successful teams, and listened […]

New Dynamics 365 Platform Combines CRM and ERP Functionality

On November 1, Microsoft launched Dynamics 365 – the next generation of the award-winning cloud CRM and ERP software. There is one thing in particular that makes the Dynamics 365 release special. For the first time, Microsoft has united the CRM and the ERP offerings into one product. ERP customers can now ‘switch on’ the […]