Bots taking digital sales and service by storm

“Bots are the new apps,” Satya Nadella, Chief Executive Office of Microsoft, declared in his keynote speech at Microsoft’s Build conference last year. From chat bots answering frequently asked customer questions, to Siri and Cortana, who seem to have an answer to everything, bots are becoming ever more important as organizations look to offer new […]

Process Automation: The best kept secret in business transformation

Modern business leaders have several different challenges to juggle, including a global struggle to engage employees, increasing compliance requirements between different regulatory regimes, and currency fluctuations. All this is in addition to changing macroeconomic factors in the job market – including the creation, movement, and reallocation of jobs – for example, changes to the H-1B […]

Achieving ROI from Robotic Process Automation in Financial Services

Automation is a hot topic among banks and financial institutions today. Faced with agile competitors snapping at their heels and a rising trajectory to their cost-to-income ratios, Financial Services institutions are looking at automation to improve their productivity and efficiency. These organizations are showing particular interest in robotic process automation (RPA) and rightly so, as […]

5 Reasons Why CIOs Need to Prepare for Brexit and Modernise IT

The degree of impact that Brexit will have on the IT organizations of UK businesses will depend on the nature of the trade deal that is negotiated. Now, however, is the time for firms to consider the potential scenarios and plan accordingly. Let’s hope there will be a structured transition period but those who have […]

Driving Extreme Business Value from Robotic Process Automation

Recently, Gartner predicted that “by 2020, the average person will have more conversations with bots than with their spouse.”  This future forecast means that businesses will need to develop strategies in order to harness digital transformation technologies such as bots and robotic process automation (RPA). Improving process efficiency is often the primary driver in RPA […]

AI is the new UI – AI + UX + DesignOps

This blog post was originally published on CIO Review. Today you cannot read any technology or business article without some discussion around Artificial Intelligence (AI), whether explicit or implicit. We see AI integrating deeper in all elements of our life – be it at home with our families, or at work with our colleagues and […]

IT Modernization: As Exciting as Artificial Intelligence?

In a world of IT where phrases like “artificial intelligence”, “IOT” and “wearables” seem to be prerequisites to any conversation related to “the next big thing IT needs to think about”, you wouldn’t expect “IT modernization” to rate that highly  [CLICK TO TWEET]. But at the risk of oversimplifying, or perhaps under dramatizing, IT modernization […]

Reimagine the Way Work Gets Done

Michelle Caldwell presented at Nintex InspireX 2017. This article originally published on Nintex Blog. Wouldn’t it be great if your office worked with you, instead of against you? What if your workplace actually knew who you are, and where you are, and what you’re doing? What if it were smart enough to serve up the […]

How a Cloud “Platform-Plus” Can Address the Need for Speed – and More

When I talk with clients about why they want to move to the cloud, I hear a common theme: They’re looking for speed. Now, speed may mean different things to different people. Some companies want to get their products to market faster. Others need to react more quickly to customer needs. And still others want […]

Digital Sales Tools: Overcoming the Adoption Barrier

Sales is both an art and a science; a combination of instinct, experience, relationships and raw data, so it’s no surprise that salespeople are often reluctant to abandon old ways of working that have served them so well in the past. Adoption of new technology is a notorious challenge in sales for precisely this reason, […]