Digital Sales Tools: Overcoming the Adoption Barrier

Sales is both an art and a science; a combination of instinct, experience, relationships and raw data, so it’s no surprise that salespeople are often reluctant to abandon old ways of working that have served them so well in the past. Adoption of new technology is a notorious challenge in sales for precisely this reason, […]

The Role of ERP in Retail Has Changed

The role of ERP in retail has changed from an integrated system for conducting day-to-day operational tasks to providing a dynamic, unified, and strategic view of the retail business. The need for omnichannel customer demand, one view of product, and integrated financial and physical supply chain across all channels has meant that retailers need an […]

Identity Management: Why Wait a Week for Access to Biz Apps?

As a Security Consultant, I have spent the last 5 years of my career working to improve the security of Avanade’s clients using Microsoft security technology. One area of security I specialise in is corporate identity management, using these skills I have helped clients improve their joiner, mover, and leaver changes through automation and process […]

The Rise of the Machines

For years, we have been fed an almost constant diet of sci-fi prediction about the consequences of artificial intelligence and our deepening lack of self-reliance. Be it at the hands of vengeful robots, octopedal searcher drones or an omnipresent networked villainous super-brain; we are just fleshy victims waiting to be usurped. Well, the age of […]

4 Benefits from Investing in a Digital Workplace

A few facts on our changing world: digital natives will have 20 different jobs in five different careers in their lifetime. Technology has made us five times more productive since 1972. 50% of the workforce will be Millennials by 2020 and could be working with their grandfathers. By 2025, 45% of workers will be contractors. […]

The Double-Digit Millionaire and the Digital Dragon

As the global wealth landscape changes with the growth in the number of millionaires and billionaires, we ask what it takes to have a seat at the table and what wealth managers must do to develop a more sophisticated client service model. The Double-Digit Millionaire In recent months, JP Morgan Chase has gone public with […]

3 Digital Workplace Productivity Tools for Retail Store Environments

A question I often ask retailers I work with is “How many hours per day, on average, do your store assistants and managers spend with customers?” The answer to this question, and the discussions that follow, are insightful and throw light on the productivity challenge facing retailers. Over the past decade, most retailers have invested […]

Creating a New Economics of IT

If you’ve read the headline and you’re thinking: If we really do need a “new economics of IT,” just tell me what the formula is and I’ll go spin up a project…  you’re probably going to be disappointed. There isn’t a formula (I wish there was) but if you can get over that, then there […]

Race to the Bot: Are We Losing the Importance of the Experience?

I’m not quite sure what happened, but I woke up last week and bots had taken over.  My technology feeds all had headlines about bots.  Even Time magazine weighed in.  I’m now sitting here waiting for my phone to ring for my dad to ask me to help him learn how to use some bot.  […]

The Path to DevOps Success

In my last post, I talked about how DevOps can benefit everyone by instilling discipline that can help to improve most IT projects.  But, DevOps is a destination and a way of working, and one that requires mastery of other fundamental Application Lifecycle Management (ALM) disciplines before you can achieve and exploit it. There are […]