Your Journey Towards Big Data & Advanced Analytics

Big data, advanced analytics, machine learning, stream analytics… these are buzzwords that organizations believe will completely transform the way they do business. And they are right! The business value is somewhere locked behind the large volumes of structured and unstructured data coming from inside and outside the company. To unlock it, these organizations must be […]

3 Ways Dynamics 365 Helps You Re-Invent CRM

It’s fun to dig into theory and talk about the future. But sometimes people just want practical answers, to real-life problems. They want more “how,” less “what.” Take for instance my last blog post about two distinct strategies needed to re-think customer relationship management (CRM). In it, I argued if modern organizations want optimal digital […]

Reflections from the 2016 Insurance Analytics Conference

Avanade was a track sponsor for this year’s Insurance Analytics conference in New Orleans.  Not only was I able to indulge in a beignet at the famed café du monde in the French quarter, but I had the distinct pleasure of speaking with many people about how they see analytics impacting their business. By my […]

3 Digital Workplace Productivity Tools for Retail Store Environments

A question I often ask retailers I work with is “How many hours per day, on average, do your store assistants and managers spend with customers?” The answer to this question, and the discussions that follow, are insightful and throw light on the productivity challenge facing retailers. Over the past decade, most retailers have invested […]

Melting Pot for Marketers: What to Expect at Sitecore Symposium 2016

It’s been 2 years since Sitecore Symposium was held in Las Vegas with its flash and sizzle and promise of sharing strategic insights in delivering unique, personalized, high-impact experiences across every touchpoint.  Since then we’ve seen the maturation of companies like Tesla, Instagram, Uber, Amazon, SnapChat and other brands, now the gold standard for creating […]

Making The Move to Digital Simpler For Insurers

Back in May, my inaugural post was titled the “Five Things Successful Digital Insurers Know” where I highlighted a few of the important concepts driving the conversation around digital.  In the background, Avanade was working tirelessly to transform these concepts into something tangible for our clients.  Avanade recently produced a video (see below) that highlights […]

3 Best Practices for Creating Flawless Customer Experiences

Recent Avanade research with Sitecore on the business value of customer experience shows that for every US$1 spent on developing a CX strategy, organizations are seeing a $3 return and a boost in revenue by 19%. We did not, however, dive into the details of how to achieve this type of ROI. Over the last […]

#DigitalBizChat: Digital Sales Transformation TweetChat Recap

We were honored to have Dion Hinchcliffe of 7Summits, ZDNet and CXOTalk moderate our most recent #DigitalBizChat on ways to improve, empower and enable sales teams through the power of digital transformation. In addition to discussing the impact of digital technology on the sales profession, participants shared practical, actionable ways to leverage digital to create […]

Why You Need to Think of Your Digital Retail Strategy as an Iceberg

Everyday I hear from my retail customers in a panic. “We need to be omni-channel!” they shriek, terrified of what the future will bring if they don’t cash in on the latest digital retail craze and bring their sales to devices of all sizes and shapes. Unfortunately, these companies are looking at it the wrong […]

Why HR’s Role is Critical for Digital Workplace Transformation

It’s easy to assume that digital transformation is all about technology. After all, the clue’s in the name: digital. Digital tools empower teams to achieve business-critical outcomes and tech-led solutions enable a digital culture, paving the way for efficiency and success. With so much technology at the forefront of change programmes, it’s no wonder that […]