Predictive and Prescriptive Analytics Gains Foothold with Fashion Retail

For many years, the fashion and apparel industry relied heavily on intuition and limited available data to predict pre-season, in-season, and post-season customer demand. But as every industry turns to data analytics to gain a better understanding of omnichannel customers, the fashion industry has followed the trend and is now turning towards data analytics to […]

Reimagine the Way Work Gets Done

Michelle Caldwell presented at Nintex InspireX 2017. This article originally published on Nintex Blog. Wouldn’t it be great if your office worked with you, instead of against you? What if your workplace actually knew who you are, and where you are, and what you’re doing? What if it were smart enough to serve up the […]

Big Data Exploration: Discovering the New World of Analytics

In my last blog post, I explained how to start your journey towards Big Data and Advanced Analytics and briefly mentioned that one of the steps is to “experiment” these technologies and capabilities though POC’s or pilots before defining the final needs and requirements. Therefore, in this post we will focus on understanding how to […]

Insurers Look to Analytics Tools for Answers

A trio of professors (Ajay Agrawal, Joshua Gans and Avi Goldfarb) at the University of Toronto recently published an article in the Harvard Business Review, entitled, The Simple Economics of Machine Intelligence.  They make the point that, “Technological revolutions tend to involve some important activity becoming cheap” and for machine intelligence that will happen with […]

Your Journey Towards Big Data & Advanced Analytics

Big data, advanced analytics, machine learning, stream analytics… these are buzzwords that organizations believe will completely transform the way they do business. And they are right! The business value is somewhere locked behind the large volumes of structured and unstructured data coming from inside and outside the company. To unlock it, these organizations must be […]

3 Ways Dynamics 365 Helps You Re-Invent CRM

It’s fun to dig into theory and talk about the future. But sometimes people just want practical answers, to real-life problems. They want more “how,” less “what.” Take for instance my last blog post about two distinct strategies needed to re-think customer relationship management (CRM). In it, I argued if modern organizations want optimal digital […]

Reflections from the 2016 Insurance Analytics Conference

Avanade was a track sponsor for this year’s Insurance Analytics conference in New Orleans.  Not only was I able to indulge in a beignet at the famed café du monde in the French quarter, but I had the distinct pleasure of speaking with many people about how they see analytics impacting their business. By my […]

3 Digital Workplace Productivity Tools for Retail Store Environments

A question I often ask retailers I work with is “How many hours per day, on average, do your store assistants and managers spend with customers?” The answer to this question, and the discussions that follow, are insightful and throw light on the productivity challenge facing retailers. Over the past decade, most retailers have invested […]

Melting Pot for Marketers: What to Expect at Sitecore Symposium 2016

It’s been 2 years since Sitecore Symposium was held in Las Vegas with its flash and sizzle and promise of sharing strategic insights in delivering unique, personalized, high-impact experiences across every touchpoint.  Since then we’ve seen the maturation of companies like Tesla, Instagram, Uber, Amazon, SnapChat and other brands, now the gold standard for creating […]

Making The Move to Digital Simpler For Insurers

Back in May, my inaugural post was titled the “Five Things Successful Digital Insurers Know” where I highlighted a few of the important concepts driving the conversation around digital.  In the background, Avanade was working tirelessly to transform these concepts into something tangible for our clients.  Avanade recently produced a video (see below) that highlights […]