4 Questions that CIOs Need to Ask about IT Modernisation

Today, with advances in cloud computing and the expectation that IT innovates to deliver corporate strategy, modernising is essential for all businesses. However, actually getting a programme started remains a challenge for everybody. Because of this, more CIOs are adopting a bi-modal approach to IT modernisation, which will ensure that they are able to keep […]

Digital Sales and Service: Time to Re-Think CRM

Every time I hear the phrase “customer relationship management” (CRM) I cringe. Do you want to be managed by companies you do business with? Does anyone? Of course not. No one wants to “be managed.” People, instead, want to be treated just like that: People. They want to be part of successful teams, and listened […]

New Dynamics 365 Platform Combines CRM and ERP Functionality

On November 1, Microsoft launched Dynamics 365 – the next generation of the award-winning cloud CRM and ERP software. There is one thing in particular that makes the Dynamics 365 release special. For the first time, Microsoft has united the CRM and the ERP offerings into one product. ERP customers can now ‘switch on’ the […]

Reflections from the 2016 Insurance Analytics Conference

Avanade was a track sponsor for this year’s Insurance Analytics conference in New Orleans.  Not only was I able to indulge in a beignet at the famed café du monde in the French quarter, but I had the distinct pleasure of speaking with many people about how they see analytics impacting their business. By my […]

Digital Workplace as a Tool in Employee Performance

It’s still amazing how easy it is to get information today. Think about the simplicity of getting information to make a purchase or plan a vacation trip online. Our behavior has changed as fast as the technology that has helped us gain nearly unfettered access to information to make better and quicker decisions. Banking is […]

Top Tips for Reducing the Cost of Sales & Service with Digital

Implementing strategic digital technologies is a part of digital business transformation and as such impacts the ways that sales and service teams work. So it’s not surprising that many executives are eager to reduce costs through digital. Here’s what our Avanade experts had to say  [CLICK TO TWEET]. Andrew Davidson, Director, Enterprise Architect Organisations that […]

Microsoft Teams Supercharges Collaboration for Millennials to Boomers

Addressing the Needs of Mobile and Multi-Generational Teams The days when we collaborated using e-mail with attachments or stored our working documents on a file share are long gone. Today we have a whole set of new tools, ways and channels to collaborate faster, easier and more secure. But not only the tools have changed, […]

The Only Game in Town for Your Digital Business: Dynamics 365

The soon to be released Microsoft Dynamics 365 has already generated significant buzz in the industry as a revolutionary breakthrough. It unites Enterprise Resources Planning (ERP), Customer Relationship Management (CRM) and Office 365 under a Common Data Model (CDM) in the cloud. With its advanced analytics and data visualization capabilities, Dynamics 365 enables any user […]

Building Customer Relationships: From Touchpoints to Transactions

We collected insights from our Avanade experts on a very common challenge that many marketers face today – what are the best ways to convert touchpoints into transactions to build real customer relationships. Here’s what they had to say  [CLICK TO TWEET]. Ken Ramoutar, SVP, Solutions and Industry Marketing My advice would be to think […]

The First Rule of Big Data

How many of you have watched the movie Fight Club?  Great movie, replete with violence, ennui, and a lament for the narcissistic failings of the baby boomers.  Anyways, there’s a scene in the beginning of the movie where Edward Norton talks about how has to assess risk associated with car accidents for an insurance company.  […]