Customer Experience is the New Battlefield for Differentiation

  The following blog post was co-authored by Aaron Reich, Innovation Director and David Rosenthal, Solution Architect at Avanade. We were recently at the National Retail Federation show in New York. As we spoke with clients and walked the Expo floor with its hundreds of vendors, two things stood out: a cool company called Thursday […]

What Should Planning for Global ERP Implementations Really Look Like?

(In a hurry? Skip to the end to get our guide on essential global deployment capabilities.) Maybe yours is a single-site organization, working in one language and in one time zone, or maybe you are regional or even a nationwide market player. In all those cases, you may well find a few highly skilled Microsoft […]

Technology Vision 2017: Every Business Will Be an AI-First Business

We’ve been talking about cloud-first and mobile-first for a while now. Here’s another “first” businesses need to start paying attention to: AI-first. We believe all businesses are only a few years away from a new era – one where we will need to focus first on artificial intelligence. Avanade’s Technology Vision 2017 explores AI and […]

Your Companion on the Omni-Channel Journey

Consumer behaviour keeps changing and businesses must keep up. Online shopping, the revolution of the last two decades is now a thing of the past. A more realistic, holistic mixed-mode form of retail has matured over the years, and now deserves decent research into best practices and success factors  [CLICK TO TWEET]. This is exactly […]

The Importance of Integrated ERP Systems for Professional Services

Firms specialising in professional services always rely on a number of systems. A system for customer relationships. A system for HR. A system for sales. The list goes on. Naturally, managing all these disparate databases can be difficult. But it shouldn’t have to be this way. Different data systems may fall under different arms of […]

Great Employee Experiences = Great Customer Experiences

The sales cycle hasn’t changed since the days of the cavemen. It’s always been about the transaction between buyer and seller, whether that’s a spear in return for meat, or dollars for a car. What has changed are the expectations of the consumer, and consequently the expectations of the employee. What Needs to Change? Not […]

From 2D Computers to a 3D World with Virtual Reality

One of the great moments in the history of computing was the incorporation of graphical interfaces as a mode of interaction with users. This took some time and was the sum of several scenarios, which made this milestone an important one. Computers were beginning to become more popular and cheaper allowing Bill Gates’s idea of […]

Perfecting Customer Experiences with Frictionless Personalization

In my first blog post discussing using personalisation to deliver a seamless customer experience, we delved into context marketing strategy. This follow-up post considers how the people prerogative and frictionless personalisation impact user experience. The People Prerogative While all big brands will have people on hand who are familiar with customer experience management, there is […]

Are Business Processes and Apps Really Linked in Your ERP System?

The ERP holy grail of seamless, integrated business functions achieving their full potential has been elusive, for sure. According to a Gartner report, a whopping 75% of ERP implementations fail to achieve their objectives, due in large part to how they start off and the outcomes stakeholders think they will achieve. While I think those […]

Artificial Intelligence vs. Machine Learning: Battle of the Minds

In the last year, I’ve been wrestling with two competing approaches with respect to how to leverage big data: artificial intelligence (AI) and machine learning (ML).  After all, there’s nothing exciting about big data unless you have a mechanism to process it. After a few weeks of intensive research, I have realized that everyone’s definition […]