The Importance of Integrated ERP Systems for Professional Services

Firms specialising in professional services always rely on a number of systems. A system for customer relationships. A system for HR. A system for sales. The list goes on. Naturally, managing all these disparate databases can be difficult. But it shouldn’t have to be this way. Different data systems may fall under different arms of […]

Great Employee Experiences = Great Customer Experiences

The sales cycle hasn’t changed since the days of the cavemen. It’s always been about the transaction between buyer and seller, whether that’s a spear in return for meat, or dollars for a car. What has changed are the expectations of the consumer, and consequently the expectations of the employee. What Needs to Change? Not […]

From 2D Computers to a 3D World with Virtual Reality

One of the great moments in the history of computing was the incorporation of graphical interfaces as a mode of interaction with users. This took some time and was the sum of several scenarios, which made this milestone an important one. Computers were beginning to become more popular and cheaper allowing Bill Gates’s idea of […]

Perfecting Customer Experiences with Frictionless Personalization

In my first blog post discussing using personalisation to deliver a seamless customer experience, we delved into context marketing strategy. This follow-up post considers how the people prerogative and frictionless personalisation impact user experience. The People Prerogative While all big brands will have people on hand who are familiar with customer experience management, there is […]

Are Business Processes and Apps Really Linked in Your ERP System?

The ERP holy grail of seamless, integrated business functions achieving their full potential has been elusive, for sure. According to a Gartner report, a whopping 75% of ERP implementations fail to achieve their objectives, due in large part to how they start off and the outcomes stakeholders think they will achieve. While I think those […]

Artificial Intelligence vs. Machine Learning: Battle of the Minds

In the last year, I’ve been wrestling with two competing approaches with respect to how to leverage big data: artificial intelligence (AI) and machine learning (ML).  After all, there’s nothing exciting about big data unless you have a mechanism to process it. After a few weeks of intensive research, I have realized that everyone’s definition […]

3 Steps to Adopting ERP for the New Digital Workplace

Enterprise resource planning (ERP) tends to have a bad reputation. Its implementation is renowned for requiring big capital investments and lengthy, multi-year schedules. And once installed, not all businesses immediately see the value  [CLICK TO TWEET]. But this doesn’t have to be the case. Which is why we’re declaring the old view of ERP as […]

Fortune Favours the ‘Bold’ With Digital Transformation

Digital transformation is no longer a distant dream – it is under way, with more organisations than you might think already reaping the benefits of replacing ageing legacy infrastructure with the latest cloud-based and digital technology. I’ve had the opportunity to speak with many of our Avanade clients over the past six months. Each organisation […]

3 Control Elements That Make Up Modern Data Security Protection

In the midst of designing programs that implement modern data security protection, security and IT leaders are continuously searching for the controls that will make the biggest impact in reducing breach. It could be said that many of the recently published breaches were of companies and programs that had a fairly good handle on the […]

Why a New Economics of IT Demands Innovation and Efficiency

Working on your core at the gym is great — but if it’s all you do, you’re limiting what could be. You need the cardio, the weights, and the full-body routines to really unlock your true potential.  It’s the same idea for companies going digital. As we’ve seen in the New Economics of IT blog […]