Big Brands Innovating to Drive New Customer Experiences and Value

I’ve got a riddle for you: what do Williams Martini Racing, Nippon Paint, Microsoft and Stockland have in common? This diverse list of well-known brands across the globe are innovating when it comes to their customer experiences. They are driving new value through personalization, connecting communities, leveraging data and moving at speed. Avanade and Sitecore […]

How a Cloud “Platform-Plus” Can Address the Need for Speed – and More

When I talk with clients about why they want to move to the cloud, I hear a common theme: They’re looking for speed. Now, speed may mean different things to different people. Some companies want to get their products to market faster. Others need to react more quickly to customer needs. And still others want […]

Avanade Receives ISO Certification Validating Client Security Priority

As Avanade’s Director of Global Client Information Security, this is my personal passion and the focus of my team, and I am proud to share a critical accomplishment with our clients! Avanade’s Unified Communication and Collaboration Managed Services recently achieved ISO27001 certification, signifying that our teams, people, and processes operate within a security management system applying […]

How to Kill Digital Innovation and ROI in One Easy RFP Document

This blog post originally published on LinkedIn. Within the digital domain I have witnessed with increasing frequency how large organizations end up as victims of their own RFP processes (and best intentions)  – choosing either the wrong partner, the wrong technology, the wrong approach, or sometimes all of these combined. Let’s spend 2 minutes to review some of the key problems when sourcing digital […]

Study Shows Retailers Overlook Employees When Changing Store Formats

Late last year Avanade and EKN conducted a survey of retail executives about the changing nature of their stores, what changes they expected to see in the next three years, and what challenges they were experiencing in managing those changes. Our first look at the charts sent us back to the raw data to see […]

Digital Sales Tools: Overcoming the Adoption Barrier

Sales is both an art and a science; a combination of instinct, experience, relationships and raw data, so it’s no surprise that salespeople are often reluctant to abandon old ways of working that have served them so well in the past. Adoption of new technology is a notorious challenge in sales for precisely this reason, […]

What Retailers Need to Look for in an ERP Solution

Today’s retailers face a complex operating environment. They need to sell seamlessly across multiple channels. They need to deal efficiently with a huge number of daily transactions. And they must accommodate an increasingly global customer base. It’s no longer enough just to have the right products in the right place at the right time. Instead, […]

DesignOps: Achieve Your Outcomes Faster

Whenever we build software, our users – whether internal or external – have high expectations when it comes to how their applications should work. Tools should be beautiful and easily understood on the first try. They should “just work” with no training and no manuals. They also need to improve over time without being confusing. […]

Big Data Exploration: Discovering the New World of Analytics

In my last blog post, I explained how to start your journey towards Big Data and Advanced Analytics and briefly mentioned that one of the steps is to “experiment” these technologies and capabilities though POC’s or pilots before defining the final needs and requirements. Therefore, in this post we will focus on understanding how to […]

The Role of ERP in Retail Has Changed

The role of ERP in retail has changed from an integrated system for conducting day-to-day operational tasks to providing a dynamic, unified, and strategic view of the retail business. The need for omnichannel customer demand, one view of product, and integrated financial and physical supply chain across all channels has meant that retailers need an […]