Annette Giardina

Annette Giardina

Annette Giardina is a Senior Director of CRM Solutions at Avanade. She works closely with customers, partners and strategists to help develop winning customer experience and management strategies for the digital workplace to help drive winning experiences for both their customers and staff.  With more than 25 years in customer management strategy and technology, Annette is passionate about helping companies achieve their objectives and transition to a digital customer experience.

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Post by Annette Giardina

Great Employee Experiences = Great Customer Experiences

The sales cycle hasn’t changed since the days of the cavemen. It’s always been about the transaction between buyer and seller, whether that’s a spear in return for meat, or dollars for a car. What has changed are the expectations of the consumer, and consequently the expectations of the employee. What Needs to Change? Not […]